Bad internet quality
Hi there,
I have had fizz internet for almost 10 months. The quality has been bad the whole time. Specifically, it is much slower than it should be. When I watch basketball videos on YouTube, the picture quality is always blurry. I don't have the same problem when I watch the same videos on my phone. Last month, I upgraded my plan to the 200Mb/30Mb speed. Nothing has changed. I am alone in the house during the day when I use it the most so I know it's not an issue of too many devices.
Please help solve this problem finally.
Thank you.
Answers
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do an internet speed test .. contact support they will check the speed at the entrance of the modem. ... green bubble at the bottom. .. https://fizz.ca/en/support
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Here is the speed test I did just now.
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green bubble at the bottom. .. https://fizz.ca/en/support
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Ouch!
This is unacceptable... Just like said Sebastien, contact support: https://fizz.ca/en/support so they can run a test of their own and send a technician if something is wrong with the modem or something...
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Okay. Thanks guys. Will do. FYI, on my phone the numbers were slightly better but still bad (46 download, 33 upload)
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Maybe take a look at this link:
My Internet service is really slow. What do I do? | Fizz
Maybe it will help...
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the support will ask you to reset
Reset your Wi-Fi modem to its factory settings
- IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
- Using a small, sharp object, press the modem’s reset button for 10 seconds.
- Once your modem has restarted, follow the same instructions you used when you initially installed it.
- Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
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I would definitely contact customer support so they can run some tests and see what's happening.
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I did the reset as suggested and ran new speed tests. Results are the same as before. Nothing has changed. I contacted customer support and waiting for them to respond.
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Then you should definitely contact customer support
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All right, let us know how it ends up…
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Let us know what was the issue!
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Unfortunately if they can't help you i would recommend switching to fiber optics if available
That will fix your issue.
That will mean changing supplier also.
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Hello Yuliia,
I am sorry for the situation encountered,
I have verified your account and I can see that you have reached out to our customer service team in regards to the issues encountered.
Most of your devices are connected on the 2.4 Ghz network and that is the reason why you get a lower speed.
I kindly recommend that you try some troubleshooting steps from this FAQ: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
Also, make sure that you keep your modem in a central position in your home, 1 m above the floor and away from any obstacles that might cause interferences.
If most of your devices are used in another room than the one where the modem is installed, my advice is to either contact us to move your coaxial outlet to the room where you use your internet the most or you can buy Wi-Fi extender or another router to boost the signal to the other rooms.
More details here: https://fizz.ca/en/faq/should-i-consider-adding-wi-fi-repeaters
Thank you for your understanding!
Have a good day!
-Eugen0
