Data not working?

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Avril P.
Avril P. Posts: 1 ✭✭
edited May 2023 in My Mobile

Out of nowhere the other day my data just stopped working. I’m not out of data for this month, and I tried other solutions I found such as updating my phone to the latest update, but nothing has worked and I am truly stumped. My connection seems okay, but it’s acting like I’m not connected at all. Help!

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  • Whizz
    Whizz Posts: 19,109 admin
    Answer ✓
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    Hello Avril,
    I am sorry for the situation encountered,
    I have verified your account and I do not see any issues with your plan.  Everything looks good on our end. 
    I would suggest that you make sure your data is enabled on your phone and deactivate the WiFi, then perform a test.
    I also suggest that you try the steps AK20230110  suggested. 
    Make sure that the Fizz network is selected when you try to use your data and you have signal. 
    Here you can see some troubleshooting steps as well: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
    If nothing is working, please contact us in private in order to investigate further. 
    To contact us via chat/social media, go to the above FAQ, click on the green bubble on the bottom right corner and choose the contact way prefered. 
    Thank you for your understanding!
    Have a great day!
    -Eugen

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    edited May 2023
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    Hi @Avril P.

    Did you check if you still have data in your plan?

    Can you check if in your phone you have a data limit configured?

    Did you try to reboot the phone?

    Are you connectect to Fizz or Fizz Ext?

    Did you check the APN if yo have an android phne

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,778 ✭✭
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    maybe you hung the button that closes the data usage

  • AK20230110
    AK20230110 Posts: 3,953 ✭✭
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    @Avril P.

    Try to: shut down you phone, remove and reinsert the sim card, restart you phone.

    I hope that helps.

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