adjust plan
i can't find the "adjust plan" option under manage my plan. Please help.
adjust plan
Jenny123
Posts: 4 ✭✭
i can't find the "adjust plan" option under manage my plan. Please help.
0
Best Answer
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Hello Jenny123,
Sorry to hear about the issue!
From what I see the account appears to have the button in question when we verified it.
We suggest that you clear your cache and cookies and possibly use an Incognito browser then go to My plans - Manage - Change my plan.
More details can be found here also : https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
If you still have issues, I suggest reaching our colleagues on Live chat : https://fizz.ca/en/support so they can help further.
Thank you for your understanding.
Have a good one,
-Raul1
Answers
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Hi @Jenny123
The options is not available the last 108 hours (4.5 days) before your new billing cycle
Important: A freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan.
2 -
Hi @Jenny123
If this is not your case (108 hours before the end of your payment cycle)
Try to use your browser in private mode or to use a different browser
2 -
1
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When does your new billing cycle starts?
0
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