adjust plan

Jenny123

i can't find the "adjust plan" option under manage my plan. Please help.

Whizz

Hello Jenny123,

Sorry to hear about the issue!

From what I see the account appears to have the button in question when we verified it.

We suggest that you clear your cache and cookies and possibly use an Incognito browser then go to My plans - Manage - Change my plan.

More details can be found here also : https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

If you still have issues, I suggest reaching our colleagues on Live chat : https://fizz.ca/en/support so they can help further.

Thank you for your understanding.
Have a good one,
-Raul

Jess_i88b6

Hi @Jenny123

The options is not available the last 108 hours (4.5 days) before your new billing cycle

Important: A freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan. 

source: https://fizz.ca/en/plan-change-policy

Jess_i88b6

Hi @Jenny123

If this is not your case (108 hours before the end of your payment cycle)

Try to use your browser in private mode or to use a different browser

Sébastien code ZXEL1

@Jenny123

you cannot change your plan 108 hours before the billing cycle

you will be able after

Derr

https://forum.fizz.ca/en/discussion/2641257/adjust-plan

When does your new billing cycle starts?