New phone and My Rewards
Best Answer
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Contact the support because if it doesn't happen automatically, they are going to open a ticket for you and apply the points you deserve
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Answers
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You need to contact the support for an answer
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Agree, contact support: https://fizz.ca/en/support
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Sorry @Photojo
My previous message was in french
Normally, it's quick, but if you haven't received the points after 3 or 4 days of receiving the phone, I will contact support, since with the points you will unlock a bonus.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Merci, j'attends de parler à quelqu'un via Messages. C'est à suivre!
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Tenez-nous au courant des développements...
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Spoke with customer support. They were not particularly helpful but they asked me for the link describing rewards obtained when buying a phone from Fizz. Here is the link: https://fizz.ca/en/faq/why-buy-phone-fizz. Check point 6 at bottom where it says that it takes about 30 days to get the points. I should have checked that before asking the question on the forum. Thanks for all of your help!
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Your welcome !
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Thanks for the feedback!
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