How can I request a refund for my already deactivated mobile service?

Phuong N. #6681
Phuong N. #6681 Posts: 2 ✭✭
edited April 2023 in My Mobile

My mobile service was successfully transferred on March 21, 2023 to a new provider according to Fizz's processes.

My new provider retrieved my phone number and notified Fizz that the transfer was completed on March 21, 2023. Normally, my Fizz mobile plan will be automatically deactivated, but Fiz continues to withdraw money from my credit card on April 15 2023.

How can I prevent Fizz from continuing to withdraw money from my credit card and request a refund?

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Answers

  • Phuong N. #6681
    Phuong N. #6681 Posts: 2 ✭✭

    Merci Sébastien. je vais essayer contacter le support,

  • Whizz
    Whizz Posts: 23,047 admin
    edited April 2023

    Hello Phuong N. #6681,
    I am sorry for the situation encountered,
    I noticed that you have 2 phone numbers on the same account.
    Please, contact us in private in order to help you with your request. 
    To reach us in private, go to this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    Click on the green bubble and then chat. 
    Thank you for your understanding!
    Have a good one!
    -Eugen

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,123 ✭✭

    We are all users here, you need to contact customer support.

This discussion has been closed.

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