Calling from home (514) to my new Fizz (438) is a long distance call !?!
How can calling Montreal (438) from Montreal (514) be a long distance call???
Only calling from Fizz to Fizz works without dialing 1 before the call.
I'm thinking of cancelling this new line one day after activation...
No support except here?
Best Answers
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Hello @Marcel Querin,
Following the verifications, I've noticed that you have already contacted us in regards to this matter and one of my colleagues escalated this further, towards our technical department.
Once we receive a resolution, we'll contact you back via email.
Thank you for your kind understanding and I am wishing you a lovely day!
-Florin
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Non is not a long distance call, it is only a message
With your plan, all the call in the Québec province are the same
But Fizz is a 100% online customer service
If you need to chat with a customer service, here how I do it.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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I usually travel outsite Canada, therefore, only my number are recorder with +1 for Canada/USA and other international prefix
I never hear that message
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When I dial my cell from my home without dialing "1" before, I get a fast busy.
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When I text my daughter's Fizz phone and she texts me back, she gets replies from another phone that she is using the wrong number!
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I don't know me listen to the message don't do the 1
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she has to send a group text message
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Hello @Marcel Querin,
Following the verifications, I've noticed that you have already contacted us in regards to this matter and one of my colleagues escalated this further, towards our technical department.
Once we receive a resolution, we'll contact you back via email.
Thank you for your kind understanding and I am wishing you a lovely day!
-Florin
0
