Erreur with add on
Hi I purchased international minutes from Spain but thought I was able to use it in Spain. … can I transfer the amount for dta
Best Answer
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Contact the support, they usually understand these kind of situation, and they will help you
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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pomal on that you can not my contact support green bubble down https://fizz.ca/en/support
ou facebook https://www.facebook.com/fizzca
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You can ask customer support to refund it if it was not used.
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You can still buy a data travel add-on.
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I purchased international call from Spain thinking it was a travel add on and that I can use it on vacation in Spain. Can I cancel it or transfer the $ to data ?
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Pomal on that no we are subscribers here
contact support green bubble down https://fizz.ca/en/support
ou facebook https://www.facebook.com/fizzca
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@Maria Di Matteo you have opened multiple posts for the same issue. Please always try to follow up on same one.
What you can do in this situation is to buy a data travel add-on and contact customer support to refund you the purchase of the international minutes.
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Contact support
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Where can I contact customer support, can I please have email or tel no.
thank you
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You have to chat with support here: https://fizz.ca/en/support
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It is easy to contact them using FB Messenger, iMessage or a chat directly on the support page:
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It seems to be an misunderstanding. Try to contact the support and explain the situation.
Good luck !
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Unfortunately but it's online only. There is no phone number.
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You have to use the chat (green bubble on fizz website), twitter messages or WhatsApp
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Oh WhatsApp works too?
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Were you able to contact support?
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Yeah! I used that! Obviously it's not an actual live chat... it's like messages but it's the only app I have with the notifications turned on! Very convenient IMHO
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Amazing. It's such a great customer support experience compared to having to call and wait on the line.
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Yeah you are right! Sometimes it takes longer than expected to have a solution but it's very convenient that you don't have to take time off of work just to make a call to customer service!
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