Hi, I can not see my last transaction ( April,7 2023) in the related list.
Hi,
I can not see my last transaction ( April,7 2023) in the related list.
Best Answer
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Hello @Gholamreza,
Thank you for being part of the Fizz community!
I verified your account and indeed the transaction that should have been made on April 7 isn't visible, however the cycle started normally. I opened a ticket for our technical team, to make sure the payment was properly processed by the system and to make the transaction visible.
You can find the ticket in your Fizz account by going at: My settings -> My tickets.
In the meantime, please verify the bank statement to make sure the payment is visible there. If it is, you can contact us in private using the link provided by our members and send us a screenshot of it to add on the ticket.
I am counting on your understanding and I wish you a great day,
-Georgian
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Answers
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contact support we are subscribers here
You can contact us at any time, including by chat, by clicking on the green question mark in the right corner of the page: https://fizz.ca/en/support
ou facebook https://www.facebook.com/fizzca
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Hi @Gholamreza
Another user had the same problem for the same day
contact the support, they will fix it
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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You are right Jessy, here’s the link to that post ( in French):
@Gholamreza contact support, only them can help you
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We are normal users here. We cannot help you. Try contacting directly customer support by chat on the fizz website, be twitter message or on whatsapp!
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