No data since April 6th storm

Hi @Sven_Sven2

Did you try to reboot the phone?

Did you try to use the SIM in a different phone?

You can try to put the phone in airplan mode for 30 seconds

or

Change the Network operator to Fizz Ext for 30 seconds and set it back to automatic

The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

Did you also try to check the phone configuration? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Are you using Fizz or Fizz Ext? For Fizz ext you need to enable the data roaming

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/