No data since April 6th storm

Sven_Sven2

Only able to make phone calls and send reg texts, No signal for LTE, 3G or anything. When can i expect the services I'm paying for to be restored?

Jess_i88b6

Hi @Sven_Sven2

Did you try to reboot the phone?

Did you try to use the SIM in a different phone?

You can try to put the phone in airplan mode for 30 seconds

or

Change the Network operator to Fizz Ext for 30 seconds and set it back to automatic

The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

Did you also try to check the phone configuration? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Are you using Fizz or Fizz Ext? For Fizz ext you need to enable the data roaming

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Referral_code_UKS6U

Have you tried to do "reset network settings" on your phone?

CJ Ref Code B43SA

This seems odd, as everything has been restored at this point. It's not likely to be a Fizz issue if you're getting calls and texts. Try the above methods, usually resetting the APN settings that make things work again.

Definitely try your SIM on another phone and test all the features as well.

Derr

Let us know how it ends up

Sven_Sven2

Ive reset/turned my phone off a few times in the past few days with no change, but changing networks worked.

Thank you

Jess_i88b6

Hi @Sven_Sven2

I am happy that worked

what network are you using ?

Derr

https://forum.fizz.ca/en/discussion/comment/6690170#Comment_6690170

All right, thanks for the feedback

Jess_i88b6

@Sven_Sven2

Only to be sure, if you configure in Fizz Ext and left there, you cannot use it for more than 3 months

if you configured in automatic, this is the right configuration

Referral_code_UKS6U

Also, what phone are you using?