Internet down since Sat. April 15 ~ 10am

Hi @Simon D. 83681

you can try to use a different browser or to clear the cache or use it in private mode.

For firefox file -> New Private Windows

To use Chrome in private mode, follow these steps:

1. Open Google Chrome.
2. Click on the three-dot icon in the top-right corner of the browser window.
3. Select "New Incognito Window" from the drop-down menu.
4. A new browser window will open in incognito mode, indicated by the icon in the top-right corner of the window. You can now browse the internet privately.

To use Edge in private mode, follow these steps:

1. Open Microsoft Edge.
2. Click on the three-dot icon in the top-right corner of the browser window.
3. Select "New InPrivate window" from the drop-down menu.
4. A new browser window will open in InPrivate mode, indicated by the blue icon in the top-right corner of the window. You can now browse the internet privately.

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/