I got an SMS message saying I can activate my VoLTE but it's still greyed out?
It's still greyed out in my phone's settings. I restarted the phone as instructed.
This is a Pixel 6 Pro if that means anything.
Best Answer
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Hello there!
I looked through your account CostcoFanboy and noticed that a colleague of mine made a ticket for you in regards to the VoLTE not being able to be toggled on for you. We'll have to wait for the technical team's answer in order to know how it is best to proceed with this endeavor.
I'll close this thread now as the matter is in their hands now.
Have a good one!
-Paul 🖖0
Answers
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Just realized I never got the new red bolt sim card. Disregard, I can't delete the original post, just edit it.
I think I'm going to go back to Bell, there's too many technologies Fizz takes ages to adopt that I need.
Cheers.
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Then the easy thing to do is to order the new SIM for free, you can go here https://zone.fizz.ca/dce/customer-ui-prod/simcard/free-order?step=quantity
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You should receive the new SIM card soon
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If he never ordered it will be difficult
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Thanks for the info, will let me friends know.
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I tought that Fizz was sending the new SIM cards to it's old customers without them having to order it?
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Ah ok, I just saw that they need to receive an email first, then they can order it...
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Hey, I was wrong I got the right SIM, I just switched it so early I must have forgotten.
The feature is greyed out regardless though.
I can ungrey it and make it changeable if I turn on and off my sim. But after I choose and leave settings, it goes back to being grey. Which to me indicates it's just a bug.
Unsure how to proceed. I don't have "4G Calling" like this link showed:
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Is your phone in the Fizz list of voLTE compatible devices?
You can check here https://fizz.ca/en/faq/compatible-devices#3
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When did you receive the email for the migration to the VoLTE?
Did you receive the second one saying you can turn off and on the phone? (this should arrive one or two day after the first one)
Can you try the sim on a different phone?
If you received the second one, the only option is to contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Yes it's a Pixel 6 Pro.
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I would try to ask customer service, even though it could take a while to receive an answer
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Is your phone firmware up to date?
Try to check for updates maybe 🤔.
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It is. Fizz not responding sadly.
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When did you receive the email for the migration to the VoLTE?
Did you receive the second one saying you can turn off and on the phone? (this should arrive one or two day after the first one)
Can you try the sim on a different phone?
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Let us know if you receive any other email from Fizz...
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