travel add on

mattdp
mattdp Posts: 1 ✭✭
edited April 2023 in My Mobile

i have purchased europe travel add on,

doesnt seem to be working

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,699 ✭✭
    edited April 2023 Answer ✓

    Hi @mattdp

    I believe that you purchased an add-on for data. Remember, you need to activate data roaming. If this doesn't work, can you please double-check the APN configuration?


    Steps to follow for configuring the APN can vary from one phone to another. Here's an example:Settings → Connections → Mobile networks → Access Point Names → APN

     

    Fizz APN settings are:

    APN: mobile.bm

    MMSC: http://mms.mobile.bm

    MMS proxy: mmsproxy.mobile.bm

    MMS port: 80

    APN type: default,mms,supl      

         

    If your phone offers you a predetermined APN type, choose “Internet + MMS”

    Other fields should be filled by default; if empty, they are not mandatory.

    Some phone models use the term “Proxy server” instead of “MMS proxy”.

    Installing network settings (iPhone)

    1. Install the latest software update.

    Connect to a Wi-Fi network

    Download the latest iOS software update

    2. Update the carrier settings.

    Once the software update is done, your iPhone will offer a carrier settings update. Make sure you accept it.

     

     

    Source: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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