travel add on
Best Answer
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Hi @mattdp
I believe that you purchased an add-on for data. Remember, you need to activate data roaming. If this doesn't work, can you please double-check the APN configuration?
Steps to follow for configuring the APN can vary from one phone to another. Here's an example:Settings → Connections → Mobile networks → Access Point Names → APN
Fizz APN settings are:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl
If your phone offers you a predetermined APN type, choose “Internet + MMS”
Other fields should be filled by default; if empty, they are not mandatory.
Some phone models use the term “Proxy server” instead of “MMS proxy”.
Installing network settings (iPhone)
1. Install the latest software update.
Connect to a Wi-Fi network
Download the latest iOS software update
2. Update the carrier settings.
Once the software update is done, your iPhone will offer a carrier settings update. Make sure you accept it.
Source: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
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Answers
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Try to restart your phone
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does the payment appear on your credit card if not..........doing it again doesn't work
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What is an Add-On and how do I buy one?
An Add-On is additional data, minutes, text or minutes for international calls that you can add onto your current monthly plan. To add an extra to your mobile plan, use this link:
Add-Ons are useful if you’re running low on monthly data or minutes, or if you want to add a feature, such as international calling, that’s not part of your current monthly plan.
Buy an Add-On when you need more data, minutes, text or minutes for international call coverage than your current monthly plan allows. Add-Ons take effect immediately.
How long does it take to activate an Add-On? How long does it last?
Add-Ons are active immediately. They’re valid until the end of your next payment cycle.
In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.
Read more :
How do I add funds to my Fizz Wallet?
https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
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Sorry to read that
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Try to restart your phone, otherwise contact customer support
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Good suggestion!
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I agree, this sometimes helps!
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God knows why!?!
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Hello mattdp,
Thank you for being part of the Fizz community.
I just verified your account and I see that you managed to use from the travel Add-on
I am happy to find out this.
I will close the thread now, however for any question please feel free to contact us in private from this link: https://fizz.ca/en/support .We are online 24/7 and will reply as fast as possible.
Have a good day,
-Georgian0
