Fizz CS from bad to worse

Mohand A. #76
Mohand A. #76 Posts: 7 ✭✭
edited 2023 07 in My Mobile

Yesterday I asked why Fizz CS was sooo bad. I had a few answers from users. This morning a Fizz CS Rep asked for my « understanding » and invited me to raise issues using Social media and Chat. I tried Chat yesterday and after waiting for 15 minutes the Rep, as incompetent as can be, closed the session without resolving my issue. I sent a Messenger request. It has been nearly 24 hours and still no response and no follow-up. Cherry on the Sunday, the CS Rep CLOSED my question for comments as though all is good. Pathetic CS.

Best Answer

  • Whizz
    Whizz Posts: 23,998 admin
    Answer ✓

    Hello Mohand A. #76.
    I am sorry for the situation encountered,
     I have verified your previous conversations with and  you have contacted us for someone else for a SIM card replacement.
    The SIM card can be replaced only by customer service. 
    Also, to change a SIM card, we are required secure the account first, process that you did not want to go through. It is in place for your account protection. 
    The SIM card for that other account was not ordered through the link we have provided to get the SIM card for free, that is the reason why you can't update the SIM card from your Fizz account.
    In regards to the location of our customer service, we will always try to offer the best service possible.
    Reach us by chat to change the SIM card here: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    Click on the green bubble then on chat.

    Thank you for your understanding and cooperation!
    Have a good day!
    -Eugen

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 14,163 ✭✭
    edited 2023 06

    Hi @Mohand A. #76

    Given the weather conditions in Quebec, it's likely that the longer waiting time and issues with the chat system are related. Yesterday and today, these problems can be attributed to the inclement weather. The closing probably an human error.

    But like I said yesterday I believe that Fizz should improve their CS, giving them more flexibility/action power

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,918 ✭✭
    edited 2023 06

    😥I have some unanswered questions here too.

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,918 ✭✭


    indeed today it is understandable the waiting time

  • Mohand A. #76
    Mohand A. #76 Posts: 7 ✭✭

    No, CS reps are not even in Canada. There is no reason for the excessive wait times.

    Is there a way to edit a message to correct mistakes once posted?

  • Jess_i88b6
    Jess_i88b6 Posts: 14,163 ✭✭
    edited 2023 06

    @Mohand A. #76

    only in the first 5 minutes, clicking on the 3 dots

    Screenshot 2023-04-06 at 9.20.17 AM.png


  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,918 ✭✭
    edited 2023 06

    we have 5 min to modify after having published it click on the three small dots on the right

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,918 ✭✭

    I understand that the cs is not here my fizz is in quebec pi the temperature is here pi with all the breakdowns its in the juice

  • Derr
    Derr Posts: 6,572 ✭✭

    Not the best indeed...

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 7,055 ✭✭

    It's certainly not one of the Fizz's strongest point. However for minor issues the community is here to help!

  • Derr
    Derr Posts: 6,572 ✭✭

    Yes that’s true

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,918 ✭✭

    yes exactly that is the primary goal of this community

  • Easygolucky
    Easygolucky Posts: 1,087 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6685695#Comment_6685695

    Oh good to know!

This discussion has been closed.

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