Internet outage no blue light
Best Answer
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Sorry @Samir2023 for your problem
With the actual weather condition, probably a problem nearby and the support should be overwhelmed. All the icy raining
• Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
• Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
• Check for service outages: Check Fizz's website or social media channels to see if there are any known service outages in your area. https://fizz.ca/fr/faq/etat-services
• Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
• Check your devices: Ensure that all of your devices are connected to the correct Wi-Fi network and that they are functioning properly.
• Reset your network settings: Try resetting your network settings on your devices and reconnecting to your Wi-Fi network.
• Contact Fizz support: If the above suggestions do not solve the problem, contact Fizz support for further assistance.
Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Maybe there are works or an issue in your area, I suggest you to contact Fizz support team directly to verify.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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it's the temperature
I connected my device using a network cable, but I still have no connection to the internet. How do I fix it?
Try accessing the internet using a browser, software or application
If possible, connect another device to your Wi-Fi modem
If you’re using a computer, use an antivirus software to scan it for viruses and other malware
If you’re using a computer, make sure it automatically obtains its IP address
Make sure there is no proxy server configured
Temporarily disable your security software or application
Reset your device’s network settings
if its persists found https://fizz.ca/en/support green bubble bottom right
ou Facebook https://www.facebook.com/groups/partagededonnees?locale=fr_FR
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Maybe it’s the icy rain
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Exactly, bad weather. I am without home Internet as well, using my phone for data tethering. Didn't even try to reach support knowing the potential answer.
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Why do I sense sarcasm? 😂
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It's true. Honestly what can support which is staying in a different country do?
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Different country? Really?
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By the names of agents looks like it's in Romania mostly and part of support is locally here.
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Hello Samir2023,
Thank you for being part of the Fizz community!
As some of the members already informed you, due to the recent weather in the Quebec region, some central hubs are currently affected. As there is no power at the source, the service will not be operational until the situation is remedied.Our technicians are aware of the situation and will remedy it as soon as possible.
You can verify the status of the services from this FAQ: https://fizz.ca/fr/faq/etat-services
I am counting on your understanding and I wish you a good night,
-Georgian
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