Still being charged for a cancelled plan and cannot sign in under my old username to cancel again.
Hi, I am very frustrated.
I cancelled my Fizz phone subscription over a year ago but still see a charge for it on my credit card bills every month. I have tried reaching out to Fizz customer service but am being sent in circles. I am also locked out of the account with my old username/email and just get a notification that there is no account with that username (this is a new one with a different email).
I cannot get through to anyone and keep hitting dead ends, while losing money every month.
Please get back to me,
Thank you,
Ben
Best Answers
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Hi @BenD
If you already connected to your account, you should contact again Fizz support, and also your credit card institution. The credit card institution can block the charge.
Here we are only users, we cannot do much :(
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Hello BenD,
Sorry to hear about the issue!
Try to reach our colleagues via live chat following these details : https://fizz.ca/en/support so they can assist further.
Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.
Afterward, they will ask you a few questions to check for the correct account and remedy the issue.
We apologize for any inconvenience caused.
Thank you for your understanding.
Have a good one,
-Raul0
Answers
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We are all users here, the only way to get your issue resolved is to contact customer service.
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But this is definitely not a good behavior to have charging you for the whole year.
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@BenD contact the support may be that finally your package is never canceled
You can chat live
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' to appear at the bottom right of the browser, if you are using a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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If when you chat with the support, after asking the first question, you can ask to talk with a customer rep.
Type
chat with a Customer Service rep.
Did you check on all your email to find out which one you have used to use the Fizz account, and after ask to reset your password https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
Your account stay open for 3 years, and if Fizz still charging, probably you never closed correctly your plan. You must find out which email you have used, this is important.
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Welcome to fizz!
Once with fizz - always with fizz.
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It's a very sad situation and i hope you will be able to solve it, but know the support, it will take you some time.
Good luck!
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Byw, contact your bank and explain the situation and they should be able to reverse all the transactions.
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Exactly what I would suggest. You can cancel payments for services you didn’t receive.
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false to know more before his you an account for his phone which took over 24 months he did not say much
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I would try to contact customer service by twitter or whatsapp... they are usually quite responsive.
I would also block the automatic payment through the credit card company.
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