Refund for router

Posts: 1 ✭✭
edited April 2023 in Internet

Hello,

I have been charged for the router after I cancelled my internet plan.

I sent it back to you and looking at the tracking number you received it on the 21st of March.

When should I expect to receive a refund?

Thank you,


Anastasia

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Answers

  • Supreme Geek 5/53🔥 Posts: 14,505 ✭✭
    edited April 2023

    Hi @AnastasiaFont_234

    Here we are user, you should contact the support and send to them the tracking number, and they will refund you

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Supreme Geek 5/590🔥 Posts: 6,926 ✭✭

    Contact support for help on this matter

  • Supreme Geek 5/5157🔥 Posts: 9,338 ✭✭

    Agree, only support can help, here we are all users.

  • Supreme Geek 5/5156🔥 Posts: 8,262 ✭✭
    edited April 2023

    probably within a month

    Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Supreme Geek 5/5157🔥 Posts: 24,791 admin

    Hello there @AnastasiaFont_234!

    I've noticed the refund has already been processed, you can check it on your Fizz account by going to "My settings" -> "Transaction history". This refund should also be visible on your CC by now.

    More about it can be found here: https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders

    If there's anything else we can help you with, we remain at your disposal.

    Have a good one!

    -Ionut

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