Refund for router

AnastasiaFont_234

Hello,

I have been charged for the router after I cancelled my internet plan.

I sent it back to you and looking at the tracking number you received it on the 21st of March.

When should I expect to receive a refund?

Thank you,

Anastasia

Jess_i88b6

Hi @AnastasiaFont_234

Here we are user, you should contact the support and send to them the tracking number, and they will refund you

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Derr

Contact support for help on this matter

Andrei_ref_R7VK1

Agree, only support can help, here we are all users.

Sébastien code ZXEL1

probably within a month

Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello there @AnastasiaFont_234!

I've noticed the refund has already been processed, you can check it on your Fizz account by going to "My settings" -> "Transaction history". This refund should also be visible on your CC by now.

More about it can be found here: https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders

If there's anything else we can help you with, we remain at your disposal.

Have a good one!

-Ionut