Refund for router
Hello,
I have been charged for the router after I cancelled my internet plan.
I sent it back to you and looking at the tracking number you received it on the 21st of March.
When should I expect to receive a refund?
Thank you,
Anastasia
Answers
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Here we are user, you should contact the support and send to them the tracking number, and they will refund you
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Contact support for help on this matter
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Agree, only support can help, here we are all users.
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probably within a month
Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Hello there @AnastasiaFont_234!
I've noticed the refund has already been processed, you can check it on your Fizz account by going to "My settings" -> "Transaction history". This refund should also be visible on your CC by now.
More about it can be found here: https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders
If there's anything else we can help you with, we remain at your disposal.
Have a good one!
-Ionut0
