Does Fizz Have Any iPhones In Stock?

marbar
marbar Posts: 17 ✭✭
edited March 2023 in Phones

Hi, my previous query was closed without a satisfactory answer. I do not consider this to be the end of the matter:

Hello marbar,

 

Thank you for your activity and dedication in our forum.

The reason for this situation is the fact that before you select a phone and click to proceed the order, the system is using previous logs. Once the phone is selected, it verifies in real time the stock and finds out that some of the phones are actually out of stock.

Rest assured that we are working to fix this as soon as possible, since our priority is to make all our members to feel welcome and happy to use our services.

I am counting on your understanding and I wish you a good night,

-Georgian


My question remains: Does fizz have any iphones actually in stock? Even one? I cannot click through on any and I have done every single one on the website, regularly as well as incognito mode. They all now say "device sale is not supported in your region"

I will also be posting this on reddit if you think you can just close negative queries with "leave the website feedback if you're dissatisfied"

Best Answer

  • Whizz
    Whizz Posts: 23,049 admin
    Answer ✓

    Hello marbar,
    I am sorry for the situation you encounter,

    I have verified your conversations with our customer service representatives and the ticket that has been opened and an important piece of information that is not clear there, is what address you have registered on your payment method that you are trying to use to buy the phones in question.
    You are receiving the error that the address where the phone will be delivered to, is not support, which means that it is not in our subscription area.

    The subscription can be found on the following FAQ, it is the green area on the map:
    https://fizz.ca/en/coverage

    Can you please, reach us in private via email or other private communication channel in order to provide us with the address that you have on the payment method you are trying to use for payment? ( Verify on the bank statement or your banking application) 

    The phones can be delivered only in our subscription zone.
    The information is visible on the following FAQ, point 4:
    https://fizz.ca/en/faq/why-buy-phone-fizz

    In order to resolve the issue, please reach out to us so we can have all the details and if possible, correct it.

    To reach out go to this FAQ: https://fizz.ca/en/support
    On the bottom right corner, you have the green bubble that you can use to reach out to us.
    Thank you for your understanding!
    Have a great day!
    -Eugen

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