Shows all phones as having just been bought?
Best Answer
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Hello marbar,
Thank you for your activity and dedication in our forum.
The reason for this situation is the fact that before you select a phone and click to proceed the order, the system is using previous logs. Once the phone is selected, it verifies in real time the stock and finds out that some of the phones are actually out of stock.
Rest assured that we are working to fix this as soon as possible, since our priority is to make all our members to feel welcome and happy to use our services.
I am counting on your understanding and I wish you a good night,
-Georgian
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Answers
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Hi @marbar
Yes, another person reported the same problem. The other user was trying to buy an iPhone 14.
If it is the iPhone 14, it seems to be a hot seller. :(
I will try this on monday, probably they will refresh their stocks.
You can always try to contact the support to validate with them, here we are normal users.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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yes it's out of stock
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Thanks for your quick reply! I have a support ticket open but thought I would check here also.
For me it happens with every phone I click on. Or a new one since this morning "device sale is not supported in this region." I'm in Ontario, is that maybe why?
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There’s a link in the French forum: https://forum.fizz.ca/fr/discussion/2640508/iphone-14#latest
about exactly the same problem somebody else encountered a few days ago…
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Every single phone on the website is out of stock?
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It seems, to me, more a problem of their system that it is not able to check the quantity
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Oh yes. Still looks unresolved.
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I guess. I am now also getting a message "device sale not supported in this region" even when I try to buy incognito mode.
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Probably in incognito mode, you're missing some cookies, which is verified.
You should wait Monday or Tuesday :( Yesterday I thought that the problem was the iPhone 14, but you proved that is the system.
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I am the person who reported the problem yesterday. I have been trying each day at various hours the last two weeks, at the end by sheer curiosity. Always the same message: “Ah zut, quelqu’un a été plus rapide que vous et maintenant ce téléphone est en rupture de stock”. Only, the older phones, IPhone 12 or less are available. Forget the rationale that the new phones are too popular. The obvious explanation is they don’t have any or seldom any new phones to sell. Fizz/Videotron seems to support a marketing gimmick to let us believe that they newer phones for resale. With the childish message, the overall customer experience is frustration. I don’t understand why they get into that…
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The site is not the problem because you can buy the IPhone 12.
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The problem is even with the new phones, not just the preloved. It says "Device sale is not supported in this region" even when I do it incognito mode where they can't see my region? Why is every phone company in Canada the actual worst.
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Last thing. I contacted customer service twice. They don’t know anything about it. Their pre-approved answer is to say to try often because the new phones are popular.
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Yes you are right I was able to get it
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Yes. They do always have the script. I also cannot buy the iphone 12 btw so I suspect maybe a site issue. Says "device sale is not supported in this region". I'm in ottawa
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Customer support told me to try incognito mode lmao. I'm just curious why I should wait until Monday or Tuesday? Not being rude I'm just new and don't know what will change then?
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I was able to get the preloved iPhone 12
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If it is a problem with their site, they will fix during the week, for my experience
but Rachetrox said that it is couples of weeks that is waiting
Therefore, I don't know if it is a site problem or an in existent stocks
We are users and we can only guess the outcome
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I see a large turnover of new subscribers, it may be his reason for the telephone shortage
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This thread is getting a lot of traction and therefore bad publicity for Fizz, maybe this will help resolve the problem faster
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Hopefully, but usually they are not so active during the weekend. That's why @Jessy_ref_i88b6 said to try on Monday or Tuesday.
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Ok I see, thanks
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It's probably a technical issue on the website.. try again on Monday or Tuesday, otherwise keep proceeding with the customer service
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A Whizz just answered on the French forum, here it is…
https://forum.fizz.ca/fr/discussion/2640508/iphone-14#latest
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Then it seems to be a marketing idea, but very poor.
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Agree, this is not good for sure.
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Unfortunately yes…
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The Whizz who answered me yesterday advised me to leave a comment on the ordering page to express my dissatisfaction and she closed the thread. I had already done that and obviously she didn’t get the info… and nobody communicated with me. Is it also a marketing gimmick?
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I don’t know but it doesn’t look good…
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