VoLTE Questions from a Potential New Fizz Customer

Posts: 3 ✭✭
edited September 2024 in Break Room

Hi!

I live in the Montreal area. My cell phone plan with Koodoo will be ending this summer and am seriously thinking of switching over to Fizz.

However the Fizz VoLTE compatibility puzzles me and certainly makes me hesitate.

First of all, my phone Motorola Moto G Power 2021 shows up as VoLTE certified at T-Mobile, at AT&T and numerous other carriers.

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/156893/~/moto-g-power-%282021%29-carrier-compatibility

It also appears as VoLTE certified at Videotron (which I believe owns and operates Fizz):

https://videotron.com/en/support/mobile/devices/moto-g-power-2021

However my phone is not listed on your “Fizz VoLTE Certified phone list”.

https://fizz.ca/en/faq/compatible-devices#3

Is this dependent on your Fizz Sim Card? If so, will it be updated when I join?

 If and when I switch over to Fizz, I intend on choosing Unlimited Canada and USA Minutes and Text Messaging plus 2 Gigs of Data.

Will I then be able to use my phone across Canada and USA even though it might not be listed in the Fizz compatibility list?

 Any insight would be very appreciated.

Thank you

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Answers

  • Supreme Geek 5/5127🔥 Posts: 8,148 ✭✭

    if is volte with koodo it's 100,% volte with Fizz

  • Supreme Geek 5/5127🔥 Posts: 8,148 ✭✭
    edited February 2023

    i have a chinese oukitel Wp 21 pi est volte

  • Apprentice 1/5 Posts: 3 ✭✭

    Thanks everyone! I'll try to contact support next week.

    Have a great weekend! 🍻

  • Apprentice 1/5 Posts: 31 ✭✭

    Fizz still doesn't support volte anyway! but they're working on it. So I guess it should be up and running later this year!

  • Supreme Geek 5/560🔥 Posts: 6,803 ✭✭

    @quexpress hope to see you with the Fizz community later this year!

  • Supreme Geek 5/5 Posts: 1,185 ✭✭

    this spring?

  • Big Geek 2/5 Posts: 154 ✭✭

    my wife's phone has volte and works . mine nope. im old customer. she s new customer

  • Supreme Geek 5/560🔥 Posts: 6,803 ✭✭

    Is she with Fizz too?

  • Apprentice 1/5 Posts: 3 ✭✭

    Note: my cell has VoLTE on Koodoo.

  • Supreme Geek 5/560🔥 Posts: 6,803 ✭✭

    Ah ok, i see…

  • Apprentice 1/5 Posts: 11 ✭✭

    VoLTE will probably work on your phone if it works with Koodo, plus Videotron is VoLTE, and the network is the same, so it should work.

  • Supreme Geek 5/5118🔥 Posts: 7,283 ✭✭

    I'm in the same situation as I own a pixel 4xl, which is not on the fizz list. However I am a fizz customer since 2021. Now I ordered a volte sim card for free to be ready when fizz will deploy volte for old customers. Let's see...

  • Apprentice 1/5 Posts: 35 ✭✭

    Hopefully not too much longer for existing customers.

  • Supreme Geek 5/560🔥 Posts: 6,803 ✭✭

    We’ll have to wait and see

  • Supreme Geek 5/5118🔥 Posts: 7,283 ✭✭

    They should keep the promise for spring 2023

  • Supreme Geek 5/560🔥 Posts: 6,803 ✭✭

    Yeah hopefully

  • Supreme Geek 5/5118🔥 Posts: 7,283 ✭✭

    @Derr do you already have the volte sim card? I'm currently waiting mine to be delivered

  • Supreme Geek 5/560🔥 Posts: 6,803 ✭✭

    Yes I do have it

  • Supreme Geek 3/5127🔥 Posts: 3,315 ✭✭

    3 days for the volte

  • Supreme Geek 5/5127🔥 Posts: 9,096 ✭✭


    Ambitious 😄.

  • Supreme Geek 3/5127🔥 Posts: 3,315 ✭✭

    the hope is the last to die

  • Supreme Geek 5/5127🔥 Posts: 9,096 ✭✭

    True that 🙂.

  • Supreme Geek 5/560🔥 Posts: 6,803 ✭✭

    That’s a great life lesson

  • Supreme Geek 5/5118🔥 Posts: 7,283 ✭✭

    Very optimistic! Still... Fingers crossed

  • Supreme Geek 3/5127🔥 Posts: 3,315 ✭✭

    At the moment, I don't need it, so I'm not stressing.

  • Supreme Geek 5/5118🔥 Posts: 7,283 ✭✭

    I don't think anyone really "need" it but it improves the call quality so it's good to have it

  • Supreme Geek 3/5127🔥 Posts: 3,315 ✭✭
    edited March 2023

    Sure, but I don't get it, LTE is 3.95G then why is called VoLTE when we have 4G and 5G

  • Supreme Geek 5/560🔥 Posts: 6,803 ✭✭

    Same for me

  • Apprentice 1/5 Posts: 5 ✭✭

    At the moment, if you have a VoLTE sim card with a compatible device, not all services are available with Fizz in the United States. They will become available as of Spring 2023.

    If your mobile plan was activated before March 16, currently only mobile data will be able to function and you will not be able to make any phone calls.

    As a workaround, if you need to make a phone call while roaming in the United States, you can apply the following steps:

    Go in your phone at: Settings -> Data mobile -> Network selection. There you can disable the automatic selection and verify if in the area you are there is any T-mobile 2G network. If there is, manually connect to it and you will be able to make phone calls and send text messages.

    T-Mobile’s older 2G GSM network will be retired only as of April 2024 which allows you to be able to make phone calls and send text messages

  • Supreme Geek 5/560🔥 Posts: 6,803 ✭✭

    Thanks for the info

  • Apprentice 1/5 Posts: 46 ✭✭
    I was with Koodo last year. The only downside I have is the cellular network availability is not good vs Koodo. But it's cheaper and I liked the option to share the unused data.
    
  • Supreme Geek 5/5118🔥 Posts: 7,283 ✭✭

    We already have LTE.. that's only about the speed of data transfer.

    VoLTE stays for voice over LTE, therefore you are going to use internet data to have better call quality and stability, on the basis that also the other person talking with you has volte

  • Supreme Geek 5/560🔥 Posts: 6,803 ✭✭

    Does VoLTE uses data?

  • Supreme Geek 5/5127🔥 Posts: 9,096 ✭✭
    edited March 2023

    Not at all.

  • Supreme Geek 5/560🔥 Posts: 6,803 ✭✭

    Ah ok thanks

  • Supreme Geek 5/5118🔥 Posts: 7,283 ✭✭

    No it does not. However, it uses the faster LTE connection that is currently used for interned data to better process the calls

  • Supreme Geek 5/560🔥 Posts: 6,803 ✭✭

    Ah ok, thanks

  • Supreme Geek 5/5118🔥 Posts: 7,283 ✭✭

    You're welcome!

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