Change my plan

Hi @Kathy1023

When you are go to your account and go to Manage you should be able to see the new price for the same speed.

Important – Any change to your plan must be made 4.5 days or 108hours before the next billing cycle, change policy detailed on https://fizz.ca/en/plan-change-policy

All the informations canbe found here https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this

If for any reason you have problem, you can contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/