Hello,
I have recently changed my credit card ( it expires at the end of the month).I have read all the explanations, checked the adress, but I still can not update it.It says that it cannot be used or added .
Have any tips?thanks a lot
Hello smi,
Thank you for reaching out.
My suggestion would be to get in touch with our customer service representatives and present them with as many details as you can, alongside a screenshot of the error message you receive. You can get in touch with an agent 24/7 by accessing this FAQ and following the on-screen tips https://fizz.ca/en/support#gsc.tab=0.
We are looking forward to hearing from you.
Have a good one!
-Sergiu
Hi
What method payment you can use
How to update your payment method
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
You can contact Fizz customer service for help for your payment method by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
Hi smi, this is a link to a previous post with someone having the same issue than yours.
Hope this helps!
Good luck!
https://forum.fizz.ca/fr/discussion/comment/4901291#Comment_4901291
Hey Smi,
I recently had the same problem and I just sent them my id and credit card photos yesterday by chat so that they look into it. I think it's a fizz error.
I'll let you know if they get it fixed soon.
Regards.
-Zakaria
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