New credit card issues

smi Posts: 11
edited February 24 in About my account


I have recently changed my credit card ( it expires at the end of the month).I have read all the explanations, checked the adress, but I still can not update it.It says that it cannot be used or added .

Have any tips?thanks a lot

Best Answer

  • Whizz
    Whizz Posts: 16,564
    Answer ✓

    Hello smi,
    Thank you for reaching out. 

    My suggestion would be to get in touch with our customer service representatives and present them with as many details as you can, alongside a screenshot of the error message you receive. You can get in touch with an agent 24/7 by accessing this FAQ and following the on-screen tips

    We are looking forward to hearing from you. 
    Have a good one!


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