How to fix error 38 when sending SMS to iPhone users?

Richard M. 82162
Richard M. 82162 Posts: 1 ✭✭
edited February 2023 in My Mobile

I have a new Pixel 6a and texting was fine out of the box. For the past two days, incoming and outgoing SMS messages from IPhone users are not going through. I have turned off iMessages on my old iPhone. Smsc is set to +14385200092. Have reset the Pixel. Any help would be appreciated. Thanks!

Answers

  • Olic
    Olic Posts: 822 ✭✭
    edited February 2023

    Did you try that FAQ?

    https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

    Probably that all sms are not working, but, with Android, you probably use the new RSC system.

  • Whizz
    Whizz Posts: 23,047 admin

    Hello Richard M. 82162,
    I am sorry to hear that you encounter this situation with your service,
    Please, contact us in private in order to properly assist you.
    We will need more details in regards to this issue.

    If the issue is just with iPhones users, there is a good chance that the texts they send are from iMessage. iMessage works only when you have an apple device.
    The texts that you are able to see from an apple device is the green one. The green text message is the message using the native application for texting.
    If the message you see there that is blue, then the message you've sent is using iMessage. 

    We will need you to reach us in private in order to help.
    On this FAQ you can see some troubleshooting steps: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
    And you can contact us from there as well> click on the green bubble on the bottom right corner> then choose the contact way you prefer.
    Thank you for your understanding!
    Have a good day!
    -Eugen

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