No internet 6 February

Theresa
Theresa Posts: 34 ✭✭
edited February 2023 in Internet

Hi Fizz Team, I have still no internet connection. Do you know how long this fix will take?

thanks Theresa

Best Answer

  • Whizz
    Whizz Posts: 22,894 admin
    Answer ✓

    Hello Theresa,
    I hope this message finds you well. 

    I just verified your file and I gladly noticed that you were in contact with our customer service team this morning and together you managed to restore your service. If you need further assistance, please feel free to reach back to us in private. Here is an FAQ you can use  https://fizz.ca/en/support#gsc.tab=0.

    Have a good one!
    -Sergiu 

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,813 ✭✭

    Hi @Theresa

    Sorry, here we are normal user, in order to have a follow up,you must contact the support using the chat.


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • EtienneB
    EtienneB Posts: 217 ✭✭
    edited February 2023


    Hello! I am sorry for the discomfort you are currently experiencing with your Internet connection. 


    Unfortunately, without more details about your situation, it is difficult to give you a precise answer about the duration of the fix. 


    I recommend that you contact Fizz customer service directly for an update on your particular case.


     The representatives will be able to provide you with more detailed information about the expected resolution time.




    Here are the steps to follow in order to contact the service about this issue should it become necessary:


    1-Log in to your account (see top right)


    https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview. 


    2- Any ad blocker in your browser must be disabled. 


    3-You should be on a help page:


    https://fizz.ca/fr/faq/resoudre-un-enjeu


    4- The green bubble should appear at the bottom right of the page, click and choose chat.




    If the chat bubble still does not appear at the bottom right of the page after a few seconds, it is because the number of pending sessions is greater than the service's processing capacity. At this point, you can leave a message on the other communication channels offered:


    By


    private message on Facebook/Messenger :


    https://www.facebook.com/fizzca


    private message on Twitter: https://mobile.twitter.com/fizz_ca


    And on Whatsapp: (438) 393-5814

This discussion has been closed.

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