Data Rollover/Usage Order

Concave65 · February 2023

Hi Everyone

I've been watching my usage and noticed that FIZZ is using my data from my monthly plan before using gifted data. Last month FIZZ told me it was because I was in the US and so okay. Now this month again, same thing they have used my monthly data plan and now are using the gifted data that is going to expire in a couple of weeks!

This does not seem normal to me. Why would they use my monthly data plan first? That one can be rolled over. The gifted data is expiring in a few weeks. So come close to billing end, I'll have no more data.

So what is used first? Gifted data that will expire at end of month or monthly plan data that can be rolled over to the next month?

I'm asking the forum as customer service is giving me conflicting information.

Thanks

Connie

Jess_i88b6 · February 2023

Hi @Concave65

Typically, Fizz use the data which have less remaining days.

It's a good idea to check with your service provider's customer support to confirm their specific policy on using gifted data and monthly data plans.

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Fling · February 2023

Hi Concave

The data of your third month will always be use before your gifted data.

Have a good evening

Andrei_ref_R7VK1 · February 2023

For me the gifted data is always used first.

Fling · February 2023

@Andrei_ref_R7VK1

https://forum.fizz.ca/en/discussion/comment/6672854#Comment_6672854

It's because you have no more data left of your rollover third month that your gifted data go first. Do I am right ?

Anybody who still have rollover data of their third month left will see those one goes before the gifted data.

Andrei_ref_R7VK1 · February 2023

I don't know about rollover data of my third month as I always try to gift my unused data before my next billing cycle starts 😉.

Concave65 · February 2023

Sorry but it wasn’t my 3rd month of rollover…my explanation wasn’t clear. They have used my current months data plan before using the gifted data. It’s the 2nd time they’ve done this. Last month I chatted asking them and they gave me a reason why which I accepted as fact. I wanted to ask the forum as I find the Fizz customer service sometimes is not helpful.

Thanks for your answers!