2 WEEKS NO SOLUTION ON OPEN TICKET? NON EXISTENT TECH SUPPORT ??
This would piss off any customer. Where the %$&# is the tech support assistance here?!
I have an open ticket regarding missing data issue on my account for 2 weeks. Is this the type of non existent customer tech support one can expect to have on here?
Seriously thinking of ditching this service and going with another provider that actually does offer REAL CUSTOMER TECH SUPPORT, not just ignore their paying customer's issues. I guess in the end, you pay for what you get, cheap price = cheap or in my case non existent customer support. 🤔 😡😡😡🖕
Oh yeah btw, check this shit out:
The so called "Solution Hub" section here:
https://forum.fizz.ca/en/Solution%20Hub
Goes to a $#@in page that simply says: "Page Not Found
The page you were looking for could not be found."
REAL helpful there!! 🙄😠😡🖕😐🙄
Best Answer
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Hello @maxs ,
I hope this message finds you well. I just looked into the communication between you and Fizz and I noticed that your ticket received a response 18 days ago, and we also provided you with answers on the community a few times. These are two links where we replied to your inquiries https://forum.fizz.ca/en/discussion/2639584/extra-data-needed-not-sure-where-to-find and https://forum.fizz.ca/en/discussion/2639389/happy-new-year-2023. As mentioned in the responses previously listed, the 15GB of data perk expired alongside the remaining data, as it had only 30 days of availability after activation. If you have any other questions in regard to this matter, feel free to reach out to us in private, using this FAQ https://fizz.ca/en/support. If you experience any issues opening the page in your browser, please try opening it while browsing in an incognito window.
Have a good one!
-Sergiu
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Answers
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It takes more. I am waiting since the 1st of January.
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Puis-je demander à un technicien de vérifier que mon wifi ne fonctionne pas ?
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Try this page:
I've had tickets take MONTHS. You may want to contact and reopen a ticket. I've had issues where it seemed that some technician blamed it on user error and gave a trite reply when it really was a problem on their end.
God help you if anyone ever accidentally tries to port your number. Even though it doesn't succeed.
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