2 WEEKS NO SOLUTION ON OPEN TICKET? NON EXISTENT TECH SUPPORT ??

maxs
maxs Posts: 10
edited January 28 in My Mobile

This would piss off any customer. Where the %$&# is the tech support assistance here?!

I have an open ticket regarding missing data issue on my account for 2 weeks. Is this the type of non existent customer tech support one can expect to have on here?

Seriously thinking of ditching this service and going with another provider that actually does offer REAL CUSTOMER TECH SUPPORT, not just ignore their paying customer's issues. I guess in the end, you pay for what you get, cheap price = cheap or in my case non existent customer support. πŸ€” πŸ˜‘πŸ˜‘πŸ˜‘πŸ–•


Oh yeah btw, check this shit out:

The so called "Solution Hub" section here:

https://forum.fizz.ca/en/Solution%20Hub


Goes to a $#@in page that simply says: "Page Not Found

The page you were looking for could not be found."

REAL helpful there!! πŸ™„πŸ˜ πŸ˜‘πŸ–•πŸ˜πŸ™„

Best Answer

Answers

  • Pete
    Pete Posts: 219

    It takes more. I am waiting since the 1st of January.

  • Fanie
    Fanie Posts: 1

    Puis-je demander Γ  un technicien de vΓ©rifier que mon wifiΒ ne fonctionne pas ?

  • Try this page:

    I've had tickets take MONTHS. You may want to contact and reopen a ticket. I've had issues where it seemed that some technician blamed it on user error and gave a trite reply when it really was a problem on their end.

    God help you if anyone ever accidentally tries to port your number. Even though it doesn't succeed.

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