Why can’t I access my voicemail?

minawiena Posts: 2
edited January 22 in My Mobile

Hello, I have visual voicemail and I’m currently out of the country. I am in the USA. I have a data top up for travel, which I still have remaining, and I have $15 in my wallet for texts and calls. When I dial voicemail, it says call failed. I’ve tried holding 1, I’ve tried manually dialling voicemail. Why is it not working?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 5,534
    Answer ✓

    Hi @minawiena

    You can use your data, you cannot make calls if you have activated the plan before March 16th 2022

    You can try to configure the phone only for use the 2G and set the operator to T-Mobile to makes or receiving calls. When using the 2G you cannot use your data


  • Jess_i88b6
    Jess_i88b6 Posts: 5,534
    edited January 19

    Hi @minawiena

    When did you activate your plan? https://fizz.ca/en/faq/why-do-some-calls-and-texts-when-us-not-work It should work for people that have activated the plan after mars 2022

    Are you able to make other calls?

    Did you try to call +15146470999

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • According to the link you have referenced, calling is not available until Spring 2023. I don’t understand why I was able to pay for minutes if I can’t even use it.

  • EtienneB
    EtienneB Posts: 215
    edited January 19


  • EtienneB
    EtienneB Posts: 215

    Hi Minawiena,

    It is possible that you have used up all of your calling minutes or that your travel data recharge does not cover voice calls.

    It is recommended that you check your travel plan details and compare them with your usage information to determine the reason for the call failure.

    It is also possible to contact Fizz technical support for assistance and additional information on services available abroad.

    Good luck to you

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