Contact support

Posts: 17 ✭✭
edited February 2023 in Welcome and join

Since Fizz internet is 100% on-line, if I lose internet how am I to get support? I do not have data on my cell service. Is there a tech help phone number?

Glenn

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Best Answer

  • Posts: 24,144 admin
    Answer ✓

    Hello @Glenn ,


    Fizz is intended to be a 100% digital company, but there are quite many contact methods where you can reach our customer service.

    Understandably everything is done online, yet the advantage is having multiple platforms ( Facebook , Instagram , Whatsapp, Live chat, the community hub and the list can go on ) where we can be reached.


    Here you can also find more details : https://fizz.ca/en/support


    We thank you all for your kind understanding.

    Have a good one,

    -Raul :)

Answers

  • Posts: 14,227 ✭✭

    Hi @Glenn56

    The only support is online , therefore, you must be able to connect to internet to reach the support

    Sorry

  • Posts: 17 ✭✭

    Seems strange that you have to get online to solve a problem about not being able to get online!

  • Posts: 14,227 ✭✭

    Hii understand your point, but Fizz is working like that


  • Posts: 28 ✭✭

    On Twitter Fizz is answering very fast

  • Posts: 316 ✭✭

    It's written everywhere, that's how costs are kept low, it's both the Fizz selling point and shortcoming depending on how you look at it - and yes, it's expected that you're able to get online to get support, through your phone or public wifi if that's the case.

  • Posts: 11 ✭✭
    edited February 2023

    If it is a general question, you can ask a friend to send a facebook message to the fizz page. (or twitter )

  • Posts: 1,348 ✭✭

    Nope, only online.

  • Posts: 37 ✭✭

    I guess that is the biggest shortcoming about being online only ..

    But I guess if you are with both Fizz Mobile and Internet and one of them is having issues, then you have the other to contact support

  • Posts: 31 ✭✭

    Well, with the many advantages that fizz has, I wouldn't say that this is a con.. We can easily get internet through a coffee or mcdonal's nearby and fix our issue..

  • Posts: 7,984 ✭✭
    edited February 2023

    must have internet and mobile data plan if not its complicated when it has a problem

  • Posts: 1,185 ✭✭

    I agree with you


  • Posts: 6,646 ✭✭

    @jiyingss me too

This discussion has been closed.