Connection is unstable

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SenaSenses
SenaSenses Posts: 1 ✭✭
edited December 2022 in Internet

Many times during the day, the home internet becomes completely unstable for 10-15 minutes at a time. For each time I need to restart the modem. I am the only one using it. What can I do to solve this problem?

Thank you.

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    edited December 2022 Answer ✓
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    Hi @SenaSenses

    Did you try to make a factory reset?

    If you want to re-enable the Wi-Fi capability of your Fizz Wi-Fi modem, you'll need to reset it to its factory settings by holding down the reset button on the back of the device for ten (10) seconds.

    You can always contact the support, they can test your signal and see if there is any problem

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Facebook: https://www.facebook.com/fizzca/



  • Whizz
    Whizz Posts: 19,102 admin
    Answer ✓
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    Hello SenaSenses,

    I am sorry to hear about this.
    I have verified the connection and all signals are within normal values.
    I can see however some disconnections.
    Here you can find some troubleshooting you can try: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    If the situation persists please reach our support team directly.  

    Have a good one,
    -Alex

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