Received 15GB Gift, but am limited to which number I can apply it to
I have 3 numbers in my account and I received the 15GB gift a few days ago. When I try to use it I am only given the choice of 2 of my numbers to select from. The number I want to apply it to is not provided as an option. All 3 numbers have data as part of their packages. I can't find any limitations on how this data can be used. Anyone else experience this and find a way around it?
Best Answer
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Hello @Dan O. #1859,
Thank you for your question,
The 15GB perk is one per account.
You can see the details here: https://forum.fizz.ca/en/discussion/2638100/15-gb-to-all-our-mobile-members
Thank you for your understanding!
I wish you a wonderful day!
-Eugen⚡️
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Answers
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When did you create that plan? Did you created in this December?
if you didn't create it in december contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
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Thanks. I've had the account with all 3 numbers for years.
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Hmmm, interesting. Same here, I just checked my account and from 2 numbers I can see only 1 in the list. Now I am wondering if it's related to the recent changes made on the site.
@Dan O. #1859 did you chat with the customer service? If yes please share what they say.
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Sorry, not had time to chat yet.
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