Received 15GB Gift, but am limited to which number I can apply it to

Dan O. #1859
Dan O. #1859 Posts: 11 ✭✭
edited December 2022 in My Mobile

I have 3 numbers in my account and I received the 15GB gift a few days ago. When I try to use it I am only given the choice of 2 of my numbers to select from. The number I want to apply it to is not provided as an option. All 3 numbers have data as part of their packages. I can't find any limitations on how this data can be used. Anyone else experience this and find a way around it?

Best Answer


  • Jess_i88b6
    Jess_i88b6 Posts: 11,956 ✭✭

    @Dan O. #1859

    When did you create that plan? Did you created in this December?

    if you didn't create it in december contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter:

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  • Dan O. #1859
    Dan O. #1859 Posts: 11 ✭✭

    Thanks. I've had the account with all 3 numbers for years.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 5,328 ✭✭
    edited December 2022

    Hmmm, interesting. Same here, I just checked my account and from 2 numbers I can see only 1 in the list. Now I am wondering if it's related to the recent changes made on the site.

    @Dan O. #1859 did you chat with the customer service? If yes please share what they say.

  • Dan O. #1859
    Dan O. #1859 Posts: 11 ✭✭

    Sorry, not had time to chat yet.

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