Received 15GB Gift, but am limited to which number I can apply it to

Dan O. #1859

I have 3 numbers in my account and I received the 15GB gift a few days ago. When I try to use it I am only given the choice of 2 of my numbers to select from. The number I want to apply it to is not provided as an option. All 3 numbers have data as part of their packages. I can't find any limitations on how this data can be used. Anyone else experience this and find a way around it?

Whizz

Hello @Dan O. #1859,

Thank you for your question,

The 15GB perk is one per account.

You can see the details here: https://forum.fizz.ca/en/discussion/2638100/15-gb-to-all-our-mobile-members

Thank you for your understanding!

I wish you a wonderful day!

-Eugen⚡️

Jess_i88b6

@Dan O. #1859

When did you create that plan? Did you created in this December?

if you didn't create it in december contact the support

You can chat in direct

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• Choose the option 💬 chat

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Dan O. #1859

Thanks. I've had the account with all 3 numbers for years.

Andrei_ref_R7VK1

Hmmm, interesting. Same here, I just checked my account and from 2 numbers I can see only 1 in the list. Now I am wondering if it's related to the recent changes made on the site.

@Dan O. #1859 did you chat with the customer service? If yes please share what they say.

Dan O. #1859

Sorry, not had time to chat yet.