Intermittent incoming calls

JO18
JO18 Posts: 20 ✭✭
edited December 2022 in My Mobile

Looks like my incoming calls are intermittent, some of them not coming through even if I have a good coverage. What should I do?

Best Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,868 ✭✭
    edited December 2022 Answer ✓

    Hi @JO18

    This is very difficult to debug, can you try to put your phone in airplane mode for a minute or two

    For this kind of problem, the support ask to change the default operator for a minute or two

    Change to manual a pick some operator, wait to be registered, after a minute or two switch back in automatic

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • TyNyTo
    TyNyTo Posts: 27 ✭✭
    Answer ✓

    You could try to reboot your phone. It worked for me my friend..

    Cherrs

Answers

  • TyNyTo
    TyNyTo Posts: 27 ✭✭

    If it does not work you can chat to someone from fizz

  • Whizz
    Whizz Posts: 23,037 admin

    Hello JO18,

    I am sorry to hear about this situation.
    You can try restarting the phone or choosing a different Fizz network manually.
    If it still persists you can try a network reset as well.
    Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    Our support team is also available 24/7 if you will need further assistance.

    Have a lovely day,
    -Alex

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