Intermittent incoming calls

JO18

Looks like my incoming calls are intermittent, some of them not coming through even if I have a good coverage. What should I do?

Jess_i88b6

Hi @JO18

This is very difficult to debug, can you try to put your phone in airplane mode for a minute or two

For this kind of problem, the support ask to change the default operator for a minute or two

Change to manual a pick some operator, wait to be registered, after a minute or two switch back in automatic

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Facebook: https://www.facebook.com/fizzca/

TyNyTo

You could try to reboot your phone. It worked for me my friend..

Cherrs

TyNyTo

If it does not work you can chat to someone from fizz

Whizz

Hello JO18,

I am sorry to hear about this situation.
You can try restarting the phone or choosing a different Fizz network manually.
If it still persists you can try a network reset as well.
Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
Our support team is also available 24/7 if you will need further assistance.

Have a lovely day,
-Alex