Perks were never applied for Fizz Mobile
I had two $25 perks that I applied to a new cell phone plan this past summer, and activated them when I moved to Fizz mobile (I have had Fizz internet since April 2019).
I didn't expect them to be applied immediately.. I know it takes a couple of months. It is now the end of November and I still haven't seen any discount. I have steadily been paying the required monthly fee for cell service.
My question is when will the two $25 rebates be applied? They were activated before they expired.
Merci, thanks.
Best Answer
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Hello @blix,
Thank you for being part of the Fizz community!
Following the verifications I see that you already contacted us in private and one of my colleagues created a ticket so the technical team can verify the situation on their end.
Once we will have a reply, we will inform you via email.
I am counting on your understanding and I wish you a great day,
-Georgian
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Answers
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Reading the forum perks are applied right away
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Same happened for my wife's plan. I have activated "1 month free" Perk for her plan which is under my account. Perk was not applied. I have opened a case with customer support, it's been almost a month in their queue without any reply. Will wait until my next billing cycle and will try to escalate.
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Contact the chat and tell them that. Normally even if they can't they will be able to credit you.
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