Perks were never applied for Fizz Mobile

blix · November 2022

I had two $25 perks that I applied to a new cell phone plan this past summer, and activated them when I moved to Fizz mobile (I have had Fizz internet since April 2019).

I didn't expect them to be applied immediately.. I know it takes a couple of months. It is now the end of November and I still haven't seen any discount. I have steadily been paying the required monthly fee for cell service.

My question is when will the two $25 rebates be applied? They were activated before they expired.

Merci, thanks.

Whizz · December 2022

Hello @blix,

Thank you for being part of the Fizz community!

Following the verifications I see that you already contacted us in private and one of my colleagues created a ticket so the technical team can verify the situation on their end.

Once we will have a reply, we will inform you via email.

I am counting on your understanding and I wish you a great day,

-Georgian

neverwinter · November 2022

Reading the forum perks are applied right away

neverwinter · November 2022

I found this https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

Andrei_ref_R7VK1 · November 2022

Same happened for my wife's plan. I have activated "1 month free" Perk for her plan which is under my account. Perk was not applied. I have opened a case with customer support, it's been almost a month in their queue without any reply. Will wait until my next billing cycle and will try to escalate.