My new SIM card is not working- no text or calls. Please help

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Stolow
Stolow Posts: 1 ✭✭
edited November 2022 in My Mobile

I have installed the new SIM card yet it’s not working to text or call

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  • Whizz
    Whizz Posts: 19,109 admin
    Answer ✓
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    Hello @Stolow ,

    I hope this message finds you well.

    I just verified your account and I noticed that there is no recent SIM swap or SIM activation order, therefore, I would kindly suggest you reach out to our customer service, and provide them with as many details as possible, in order to assist you further. Here is an FAQ on how to get in contact with the customer service team https://fizz.ca/en/support#gsc.tab=0.

    Cheers!

    -Sergiu

Answers

  • Mamie
    Mamie Posts: 1,784 ✭✭
    edited November 2022
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    @Stolow

    Hi, shut down your phone. Remove your card and put it back in carefully. Make sure it is in the compartment. Restart your phone and wait for it to authenticate and reconnect to the network.

    Check your APNs sometimes if a card replacement requires you to reconfigure Fizz's network settings.

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Maybe this can solve your difficulty.

    Otherwise, contact customer service who can help you.To contact customer service, open this link:

    https://fizz.ca/en/faq/resolving-issues

    and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session. Chat is the faster way.

    You can also use Facebook: https://www.facebook.com/fizzca/

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