My internet is extremely slow - what do I do?

Hello @Brossard1030,

Thank you for reaching out to us!

Please know that the speed you’re getting depends on multiple factors such as connection type (Wi-Fi / Ethernet), band you’re connected to (2.4GHz / 5GHz ), distance from the modem, interference (nearby wi-fi networks, microwave ovens) or constructions materials (concrete walls, etc).

Please try to connect your device via Ethernet and take a speed test here: https://testvitesse.videotron.ca/. If connecting your device via Ethernet will not work for you, please, make sure that the band steering option is disabled on your wi-fi modem and manually connect your devices to the 5GHz Wi-Fi network, and take the speed test again.

You can use the Fizz Wi-Fi app to disable it, following these steps: Choose: ''My Wi-Fi''

Select your Wi-Fi network

Select: ''Advanced Settings''

Band Steering ''On/Off''

More about this can be found here: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

After you’ve taken the tests, and if you still encounter issues with your speed, kindly provide us with a picture of the results on any of our private communication channels so we can investigate further and help you better with your inquiry.

We remain at your disposal, so please keep us updated.

Have a wonderful day!

-Ionut