My internet is extremely slow - what do I do?

Brossard1030
Brossard1030 Posts: 1
edited November 2022 in My Mobile

My internet with fizz is supposed to be 200mbps download speeds but after doing some speed tests I am only getting max 40mbps on all of my devices.

What can I do to improve this?

Best Answer

  • Whizz
    Whizz Posts: 15,958
    Answer ✓

    Hello @Brossard1030,

    Thank you for reaching out to us!

    Please know that the speed you’re getting depends on multiple factors such as connection type (Wi-Fi / Ethernet), band you’re connected to (2.4GHz / 5GHz ), distance from the modem, interference (nearby wi-fi networks, microwave ovens) or constructions materials (concrete walls, etc).

    Please try to connect your device via Ethernet and take a speed test here: https://testvitesse.videotron.ca/. If connecting your device via Ethernet will not work for you, please, make sure that the band steering option is disabled on your wi-fi modem and manually connect your devices to the 5GHz Wi-Fi network, and take the speed test again.

    You can use the Fizz Wi-Fi app to disable it, following these steps: Choose: ''My Wi-Fi''

    Select your Wi-Fi network

    Select: ''Advanced Settings''

    Band Steering ''On/Off''

    More about this can be found here: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

    After you’ve taken the tests, and if you still encounter issues with your speed, kindly provide us with a picture of the results on any of our private communication channels so we can investigate further and help you better with your inquiry.

    We remain at your disposal, so please keep us updated.

    Have a wonderful day!

    -Ionut

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