Can't access data, getting message "sign into network"

Varainja
Varainja Posts: 3 ✭✭
edited October 2022 in My Mobile

Keep getting the message to "sign into network" and can't access data, despite having 2 gigs of data available. When i'm home I have clicked the link it provides, click the right option to access the network and it works for a moment but as soon as i'm outside of our wifi i lose my network connection and can't access my data again - which defeats the purpose of having data... Help please!

Best Answer

  • Whizz
    Whizz Posts: 18,800 admin
    edited October 2022 Answer ✓

    Hello Varainja,

    I am sorry to hear about this situation.
    Please make sure that your APN is correctly set up and that you are within your coverage. 
    Here you can find more information: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
    If the situation still persists please reach our support team and provide more details. 

    Have a lovely day,
    -Alex

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