Wifi & Ethernet Cable

Theresa Posts: 32 ✭✭
edited October 2022 in Internet

Hi, my wifi is currently not working. I plugged in the ethernet cable but the lights are all green now. Normally, when I use wifi, the 2nd and 3rd lights are blue.

What can I do to use the ethernet cable?

Thanks in advance for your support.

Best Answer


  • Theresa
    Theresa Posts: 32 ✭✭

    Thanks, I will try this tomorrow!

  • Whizz
    Whizz Posts: 17,420 admin

    Hello Theresa, 

    Thank you for being part of our community!
    Following the verifications in our tools, since yesterday I see that all the signals of your modem are in the normal parameters. If you still encounter issues with the connection, you can contact us anytime in private following the steps from this link in order to make further verifications: https://fizz.ca/en/support

    I wish you a great day,

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