Cannot make payment, bank says everything is fine
Hello,
I have been with fizz almost a year now and the payment has always worked. This morning, it was rejected and said to contact my bank with an error 481. After calling the bank, they said my credit card is totally fine and there is no error.
I tried to delete the old saved card and put it again, but I can't, because even adding it causes an error telling me to contact my bank.
Any help?
Thanks
Best Answer
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Hello Hans591,
I am sorry to hear about this situation.
I can see that you already reached our support and someone assisted you.
If the situation persists please try using Visa instead of Mastercard if possible, we got confirmation that it worked for most of our clients this way.
Feel free to reach us back if you will need further assistance, we are here 24/7 for you.
Have a lovely day,
-Alex0
Answers
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Hi @Hans591
You cannot remove a card without replace it
If the error was today, wait tomorrow before doing anything, fizz will try again tonight to use it.
Or you can always contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
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I'm having the same issue. Never a problem for the past 4 years. Today I got an e-mail saying there was an error processing the transaction but my credit card company said there is no problem with my card and they could not see any failed transaction, which means it's an issue with the merchant system. According to the e-mail I got my account will be suspended if payment is not made by the 10th. I would be a share to lose my account for an issue that Fizz is having.
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Same, I have to make a payment by 10th October. When I called the credit card issuer, they said they received a high volume of complaints from Fizz today.
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Fastest way to achieve resolution is to contact the chat support, use the following link: How do I fix a payment issue? | Fizz
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