Cannot make payment, bank says everything is fine

Hans591
Hans591 Posts: 6 ✭✭
edited October 2022 in Your Fizz Account

Hello,

I have been with fizz almost a year now and the payment has always worked. This morning, it was rejected and said to contact my bank with an error 481. After calling the bank, they said my credit card is totally fine and there is no error.

I tried to delete the old saved card and put it again, but I can't, because even adding it causes an error telling me to contact my bank.

Any help?

Thanks

Best Answer

  • Whizz
    Whizz Posts: 22,972 admin
    Answer ✓

    Hello Hans591,

    I am sorry to hear about this situation.
    I can see that you already reached our support and someone assisted you.
    If the situation persists please try using Visa instead of Mastercard if possible, we got confirmation that it worked for most of our clients this way.  
    Feel free to reach us back if you will need further assistance, we are here 24/7 for you.

    Have a lovely day,
    -Alex

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