Hey ! My wifi shows in the choices of different wifi there is close to me, it even connects to it. But if I want to search something on the internet it says I am not connected..
I have tried all the ways Fizz explain on their site and nothing work..i am now clueless on what to do.
Hello @Lex ,
Thank you for being part of the Fizz community!
Following the verifications in your account, I see that you contacted us already in private.
In case you still have issues, please contact us back in order to make further verifications.
We are available 24/7 and you can find all the ways to contact us from this link: https://fizz.ca/en/support
I am counting on your understanding and I wish you a great day,
-Georgian
Hi @Lex
I don't know if you already try it, but try to disabled the band steering and change channel https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#4
or you can always contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
@Lex Hello,
Please try restarting your router.
Other useful info: My device cannot connect to Wi-Fi. How do I fix this? | Fizz
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