Damn wifi

Lex

Hey ! My wifi shows in the choices of different wifi there is close to me, it even connects to it. But if I want to search something on the internet it says I am not connected..

I have tried all the ways Fizz explain on their site and nothing work..i am now clueless on what to do.

Whizz

Hello @Lex ,

Thank you for being part of the Fizz community!

Following the verifications in your account, I see that you contacted us already in private.

In case you still have issues, please contact us back in order to make further verifications.

We are available 24/7 and you can find all the ways to contact us from this link: https://fizz.ca/en/support

I am counting on your understanding and I wish you a great day,

-Georgian

Jess_i88b6

Hi @Lex

I don't know if you already try it, but try to disabled the band steering and change channel https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#4

or you can always contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Twitter: https://mobile.twitter.com/fizz_ca

• By private message on Facebook: https://www.facebook.com/fizzca/

Alexsolo

https://forum.fizz.ca/en/discussion/2637568/damn-wifi

@Lex Hello,

Please try restarting your router.

Other useful info: My device cannot connect to Wi-Fi. How do I fix this? | Fizz

Alexsolo

https://forum.fizz.ca/en/discussion/2637568/damn-wifi

Hi again @Lex ,

Can you share picture of the lights on your modem?

Depending on status we can determine where the issue lies.