My LTE does not work
Whenever I try to connect to my LTE it says I'm connected but nothing loads. I have mostly used my rollover this month and I'm supposed to have 2 GB of data for the month so I don't get why I can't use my Data.
Best Answer
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Hello MathieuGaudreault,
I am sorry to hear about this situation.
I just verified your account and I can see that all your mobile data was used.
You can verify this from your Fizz account, My plans > usage.
If you wish to use your data service please try purchasing an add-on: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
Have a lovely day,
-Alex0
Answers
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If you login to your account does it say you still have data available on your plan?
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Hi. Where are you ? Looks like I have the same issue. 3G is ok. And I still have data.
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Hi, login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are on your account.
- Go to My Plans in your Fizz account.
- Scroll to see a usage summary for each Plan associated with your Account.
- Click on 'Details' to see more informations
https://fizz.ca/en/faq/how-do-i-view-my-usage
Have you tried restarting your phone? It will reset and reconnect to the network.
If there is still a difficulty, you can contact Fizz customer service. Go to: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble with a question mark, you can chat with support. Chat is the faster way.
You can also use Facebook: https://www.facebook.com/fizzca/
Private message on Twitter: https://mobile.twitter.com/fizz_ca
WhatsApp: (438) 393-5814
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